Privacy Policy

1Introduction

Libra Cables ("we," "us," "our") manufactures and supplies electrical wires and cables in Pakistan, including utility, solar, automotive, armoured, industrial, flexible/control, automation, and welding cables. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, request a quote, or interact with us on social media.

By using our website or contacting us through any channel, you agree to the practices described in this policy.

2Information we collect

We may collect the following types of information:

• Contact details you provide voluntarily, such as your name, phone number, email address, and company name, when you fill out a contact form, request a quote, or message us on WhatsApp.
• Order and inquiry details, such as the type and quantity of cables you are interested in, delivery location, and any technical specifications you share with us.
• Newsletter subscription information, limited to your email address, if you choose to subscribe.
• Technical information automatically collected when you browse our website, such as your IP address, browser type, device type, and pages visited, typically gathered through standard website analytics.
• Public information you share when leaving a review on our Google Business Profile or interacting with our posts on Facebook, Instagram, TikTok, or YouTube.

3How we use your information

We use the information we collect to:

• Respond to your inquiries, quote requests, and orders
• Provide technical data sheets, price lists, and product brochures you request
• Communicate with you about your order status or delivery
• Send updates, product news, or promotional information if you have subscribed to our newsletter
• Improve our website, products, and customer service
• Comply with legal and regulatory obligations applicable in Pakistan

We do not use your personal information for any purpose beyond what is necessary to serve you as a customer or website visitor.

4Cookies and tracking

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve your browsing experience. Cookies do not give us access to your device or personal files. You can disable cookies through your browser settings at any time, though some parts of our website may not function as intended if you do so.

5WhatsApp and contact forms

We provide a WhatsApp chat option and contact forms on our website for your convenience. Any information you share with us through these channels — including your name, number, and inquiry details — is used solely to respond to you and process your request. We do not share your WhatsApp number or messages with unrelated third parties.

6Newsletter and email communication

If you subscribe to our newsletter, we will use your email address only to send you product updates, company news, and offers related to Libra Cables. You may unsubscribe at any time using the link provided in our emails, or by contacting us directly.

7Sharing of information

We do not sell, rent, or trade your personal information. We may share limited information with:

• Delivery and logistics partners, solely to fulfill your order
• Service providers who help us operate our website (such as hosting or email delivery services), bound by confidentiality obligations
• Government or regulatory authorities, only where required by law

8Data security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9Data retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy, such as processing your inquiry or order, or as required by applicable law.

10Your rights

You have the right to:

• Ask us what personal information we hold about you
• Request correction of inaccurate information
• Request that we delete your information, where legally possible
• Withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us using the details below.

11Third-party links and social media

Our website and social pages may contain links to third-party sites (such as Google Maps, YouTube, or partner websites). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately. Interactions on our Facebook, Instagram, TikTok, or YouTube pages are also subject to those platforms' own privacy policies.

12Children's privacy

Our website and products are intended for businesses, contractors, and adult consumers. We do not knowingly collect personal information from children under 18.

13Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.

14Contact us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us: